Labour Relations National Certificate

National Certificate : Labour Relations Practice Qualification: SAQA ID: 93993 - Minimum 121 Credits

Labour Relations can be a thorny issue for any orginization, small and large. There is however a set of rules and regulations that have to be followed if you want to get on the correct side of the law.

This is exactly where this course fits in.

Once you have completed your Labour Relations Certificate you will be able to:

  • Communicate effectively in the workplace with internal and external clients.
  • Screening and referring cases.
  • Operating the case management process and manage the flow of information.
  • Applying knowledge of applicable Labour legislation to real or simulated cases.
  • Applying the rules of the Commission for Conciliation, Mediation and Arbitration. (CCMA)
  • Understanding the regulations of the labour Relations Act relating to Collective Agreements and Bargaining Councils.
  • Analysing referred disputes and select an appropriate resolution process.
  • Applying knowledge of the Compensation for Occupational Injury and Disease Act of 1993 (COIDA)
  • Demonstrating an understanding of the transformative elements of the Human Resource Development Legislation.
  • Conducting pre-conciliation by telephone.

This course will give the the required knowledge to use in your own business or add value to you as an employee to any business or company.


Module 1: Fundemetals of Labour Relations in an Orginisational Context

  • Demonstrate an understanding of professional values and ethics
  • Demonstrate and apply an understanding of bargaining council rules

Module 2: South African Labour Relation's Regulatory Framework

  • Devise and apply strategies to establish and maintain workplace relationships
  • Demonstrate and apply an understanding of the Basic Conditions of employment Act (Act 75 of 1997)
  • Demonstrate and apply an understanding of the Labour Relations Act (Act 66 of 1995)
  • Demonstrate and apply an understanding of the Labour Relations Act with respect to Collective Agreements and Bargaining Councils

Module 3: Resulute Conflict in the Context of Labour Relations

  • Interpret and manage conflicts within the workplace
  • Apply problem-solving techniques to make decisions on a multi-faceted problem
  • Analyse and communicate workplace data
  • Apply workplace communication skills
  • Implement systems to meet the flow of information in a team, department or division

Module 4: Conduct a Disciplinary Hearing

  • Conduct a disciplinary hearing
  • Interpret and apply collective agreements
  • Screen and allocate referrals
  • Conduct a pre-conciliation by telephone in terms of the CCMA rules
  • Use the writing process to compose texts required in the business environment

Module 5: Action CCMA Cases

  • Demonstrate and apply an understanding of the CCMA rules
  • Conduct a pre-conciliation by telephone in terms of the CCMA rules

Module 6: Action Employee Grievances

  • Facilitate the resolution of employee grievances

Module 7: Action Disputes

  • Analyse complaints and reports relating to referred disputes and select appropriate resolution process
  • Operate the case management process

Module 8: Action Unfair Dismissals

  • Interpret unfair dismissal in terms of Labour relations Legislation

Contact Us

For more information please call us OR complete the form below where a course expert is standing by to assist you.