National Certificate: Generic Management - 162 Credits - SAQA ID: 59201 - NQF Level 5

This Generic Management NQF Level 5 qualification is intended for:

  • Mid-level to senior managers of small organisations.
  • Mid-level to senior managers of business units in medium and large organisations who wish to develop their skillset further.

The qualification builds on the FETC: Generic Management and further develops the key concepts, principles and practices of management that will enable learners to lead, manage, organise and control first line managers and team leaders across various sectors and industries.

The learners will typically be managers who have other junior managers or team leaders reporting them. In smaller organisations or entities, the managers could primarily be responsible for managing the supervisors and staff within their section, division or business unit.

Overall, this qualification will ensure that learners are capable of:

  • Initiating, developing, implementing and evaluating operational strategies, projects and action plans so as to improve the effectiveness of the unit.
  • Monitoring and measuring performance and apply continuous or innovative improvement interventions in the unit.
  • Leading and managing a team of first line managers to enhance individual, team and unit effectiveness.
  • Building relationships with superiors and with stakeholders across the value chain.
  • Applying the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks.
  • Enhancing the development of teams and team members.

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Course Outcomes

By the end of the qualification learners will be competent in a range of knowledge, skills, attitudes and values including:

  •  Analysing the current and future state against best practices.
  • Create and implement operational plans.
  • Create and design processes.
  • Review performance management systems.
  • Improve the performance of teams
  • Understand management and leadership theories.
  • Set up coaching systems.
  • Select and recruit staff.
  • Manage conflict successfully.
  • Communicate effectively within a diverse environment.
  • Prepare, implement and control a budget.
  • Understand financial reports.
  • Apply mathematical analytical tools and financial data.

National Certificate: Generic Management

  • Analyse leadership and related theories in a work context
  • Build teams to achieve goals and objectives
  • Devise and apply strategies to establish and maintain workplace relationships
  • Manage a diverse work force to add value
  • Use communication techniques effectively
  • Manage customer requirements and needs and implement action plans
  • Identify and manage areas of customer service impact
  • Develop customer needs and relationships
  • Apply mathematical analysis to economic and financial information
  • Manage the finances of a unit
  • Monitor handling of customer by frontline customer service
  • Lead people development and talent management
  • Monitor and evaluate team members against performance standards
  • Select and coach first line managers
  • Apply the principles of ethics to improve organisational culture
  • Apply the principles of knowledge management
  • Formulate recommendations for a change process
  • Create and manage an environment that promotes innovation
  • Apply a systems approach to decision making
  • Develop, implement and evaluate an operational plan
  • Monitor, assess and manage risk
  • Develop, implement and evaluate a project plan

By the end of the qualification learners will be competent in a range of knowledge, skills, attitudes and values including:

  • Analysing the current and future state against best practices.
  • Create and implement operational plans.
  • Create and design processes.
  • Review performance management systems.
  • Improve the performance of teams
  • Understand management and leadership theories.
  • Set up coaching systems.
  • Select and recruit staff.
  • Manage conflict successfully.
  • Communicate effectively within a diverse environment.
  • Prepare, implement and control a budget.
  • Understand financial reports
  • Apply mathematical analytical tools and financial data.
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